Welcome to DD Bricks Customer Care
We are here to help you.
Frequently Asked Questions:
1. How can I track my order
Once your order has been shipped we will send you a tracking code via email. You can track your order online on one of the following websites, depending on the service that has been used for your shipment:
2. How to order?
We sell our products on different online marketplaces, BrickLink, BrickOwl and BrickScout. You can easily search for all parts in our inventory and place your order online.
3. How to pay?
We currently offer only PayPal as payment method. But even if you don't have a Pay Pal account you are able to pay via credit card via Pay Pal. If you discover any issues with the payment process, please contact us via Email or Facebook Chat. You can pay in Euro or US Dollar.
4. I am not happy with my purchase, what do I do?
If you are not satisfied with your purchase from DD Bricks we would kindly ask you to contact our customer service team via Email or Facebook chat to discuss how we can handle your return in the best way.
5. Where can I see my order status?
You can see your order status when you login to the online marketplace where you have placed your order. We update the order status several times a day and you will recive and email once your order has been shipped.
6. How long will it be before I receive my order?
Depending on the shipping fare you have selected and on your country it takes usually:
7. Do you charge any additional fees?
There are no hidden fee's like handling charges, pay pal fees, average minimum lot value etc. and the price you see in your shopping cart is the final price including the shipping cost.
8. How does DD Bricks ensure a high quality?
We have a serious quality control process to ensure that all bricks sold via DD Bricks are still in a great condition. Our quality standards are:
9. Do you have a minimum order value?
The minimum order value is $1.00.
10. Is my order insured? Do I need to pay additional?
All shipments are 100% insured, both, via Pay Pal buyer protection and also via DHL / Thai Post.
11. How long does it take to process an order?
Your order will usually be packed within 24 hours. DHL Express orders will be shipped on the next business day, DHL eCommerce and Thai Post orders will be shipped within 1 - 3 business days.
12. Do you offer a live chat support?
Yes, you can contact us via messenger on our Facebook Page directly and should get an immediate answer during our working hours.
13. Do I have to pay tax or customs fees?
The recipient of the order is the importer and must comply with all laws and regulations of the destination country. That's why we highly recommend to understand your country's import rules and regulations. Orders may be subject to import taxes, customs duties and administration fees. Some countries a very strict about checking incoming packages, others are easy going.
You can find more information on the following websites:
14. Where can I buy Lego parts from DD Bricks?
We currently sell on the following online platforms:
1. How can I track my order
Once your order has been shipped we will send you a tracking code via email. You can track your order online on one of the following websites, depending on the service that has been used for your shipment:
- DHL Express (numeric tracking number, for example 2441474843)
- DHL eCommerce (tracking number ends with DE)
- Thai Post (tracking number ends with TH)
2. How to order?
We sell our products on different online marketplaces, BrickLink, BrickOwl and BrickScout. You can easily search for all parts in our inventory and place your order online.
3. How to pay?
We currently offer only PayPal as payment method. But even if you don't have a Pay Pal account you are able to pay via credit card via Pay Pal. If you discover any issues with the payment process, please contact us via Email or Facebook Chat. You can pay in Euro or US Dollar.
4. I am not happy with my purchase, what do I do?
If you are not satisfied with your purchase from DD Bricks we would kindly ask you to contact our customer service team via Email or Facebook chat to discuss how we can handle your return in the best way.
5. Where can I see my order status?
You can see your order status when you login to the online marketplace where you have placed your order. We update the order status several times a day and you will recive and email once your order has been shipped.
6. How long will it be before I receive my order?
Depending on the shipping fare you have selected and on your country it takes usually:
- 2 - 3 business days for DHL Express
- 5 - 10 business days for DHL eCommerce
- 5 - 15 business days for Thai Post
7. Do you charge any additional fees?
There are no hidden fee's like handling charges, pay pal fees, average minimum lot value etc. and the price you see in your shopping cart is the final price including the shipping cost.
8. How does DD Bricks ensure a high quality?
We have a serious quality control process to ensure that all bricks sold via DD Bricks are still in a great condition. Our quality standards are:
- 100% original LEGO® products
- Used parts are professionally cleaned
- No discolored, scratched or chewed parts
- Stickered and printed parts are in very good condition
- Electric and pneumatic parts are tested and working
- Minifigs are in very good condition
9. Do you have a minimum order value?
The minimum order value is $1.00.
10. Is my order insured? Do I need to pay additional?
All shipments are 100% insured, both, via Pay Pal buyer protection and also via DHL / Thai Post.
11. How long does it take to process an order?
Your order will usually be packed within 24 hours. DHL Express orders will be shipped on the next business day, DHL eCommerce and Thai Post orders will be shipped within 1 - 3 business days.
12. Do you offer a live chat support?
Yes, you can contact us via messenger on our Facebook Page directly and should get an immediate answer during our working hours.
13. Do I have to pay tax or customs fees?
The recipient of the order is the importer and must comply with all laws and regulations of the destination country. That's why we highly recommend to understand your country's import rules and regulations. Orders may be subject to import taxes, customs duties and administration fees. Some countries a very strict about checking incoming packages, others are easy going.
You can find more information on the following websites:
- Wikipedia - Customs
- Duty calculator
- Customs - Germany (Zoll)
- Customs - European Union
- Customs - USA
- Customs - Australia
14. Where can I buy Lego parts from DD Bricks?
We currently sell on the following online platforms: