FREQUENTLY ASKED QUESTION

Custom LEGO® sets are available for both individuals and companies. Whether you're looking for a unique personal project, a special gift, or a large-scale corporate order, we can tailor the design to your needs. Our team works closely with each client to create high-quality, customized LEGO® sets for any occasion.

Corporate gifts are custom-designed LEGO sets (also known as MOCs) that include building instructions and are tailored to businesses. We design the set to your specifications and needs from start to finish. Bulk orders refer to large quantities of partially sorted or unsorted LEGO parts from our inventory, sold by weight at wholesale prices rather than by individual pieces. This is a cost-effective option for those who need a conglomeration of parts rather than specific sets.

Building instructions can be downloaded by scanning the QR code on our box or you can download them straight from our website. If requested we can also print them out for you.

Feedback can be provided directly through our customer service, direct emails and google reviews.

Corporate gifts are highly customizable sets (also known as MOCs) tailored to business that we create from scratch by collaborating with you to design a unique set that aligns with your needs and specifications. Custom sets, on the other hand, are pre-built custom LEGO sets (or MOCs) designed by the DD Bricks design team and are readily available in our store. These can only be slightly adjusted such as adding prints or specific packaging. Both options include building instructions.

To order a custom LEGO® set, please email us at services@ddbricks.com with details about your project. Once we receive your request, we typically schedule a video call to discuss your ideas, design preferences, branding elements, and any specific requirements. This ensures that we fully understand your vision and can create a custom LEGO® set that meets your expectations. Our team will guide you through the design, approval, and production process, keeping you informed at every stage.

Customer support can be reached via email at support@ddbricks.com, by phone at +66-01-234-5678 or through our contact form here.

Start by selecting the product you wish to customize or buy in bulk on our website, specify your custom features or bulk quantities, and proceed to checkout where you can enter your payment and shipping details.

Yes, we sell only authentic LEGO® elements. The LEGO® parts we offer are sourced from reputable suppliers, including official LEGO® distribution channels and secondary markets. While we are not affiliated with the LEGO Group, we specialize in providing high-quality new and pre-owned LEGO® bricks, carefully inspected to meet high standards for collectors, builders, and businesses.

Yes, orders can be placed over the phone by calling our customer service team or in person at our retail locations.

Besides custom sets made from LEGO we do not, however, we do offer custom printing, stickers, packaging services.

The cost of a custom LEGO® build depends on several factors, including design complexity, size, required parts, customization features, packaging, and shipping costs. Each project is unique and requires a tailored approach, so pricing is determined during the consultation process. To receive a personalized quote, please email us at services@ddbricks.com with details about your project. We will then schedule a consultation call to discuss your requirements and provide a detailed cost estimate.

You can contact our customer support team via email at info@ddbricks.com or by phone at +66-01-234-5678. We're happy to assist you with any inquiries!

To get started on your custom LEGO® project, we need the following details: Project Idea & Purpose – What do you want to create? Is it for a corporate gift, promotional product, event, or personal collection? Design Concept – Do you have a specific design in mind, or would you like our experts to develop a concept for you? Reference images or sketches are helpful. Size & Scale – Approximate dimensions and level of detail required. Branding & Customization – Any logos, colors, or specific elements you want incorporated into the design. Quantity – How many sets or models do you need? Budget – An estimated budget helps us tailor the design and materials to your needs. Timeline – Do you have a deadline or specific event date? Custom projects take time, so planning ahead is key. Packaging Preferences – Would you like custom packaging, instruction booklets, or branded elements? Once we have this information, our team will work closely with you to bring your idea to life! Feel free to reach out to us to discuss your project.

If you're looking for a unique or uncommon LEGO® solution, we’re happy to help! You can submit your request by: Emailing Us – Send your request to info@ddbricks.com with details about your idea, specific requirements, and any references you have. Using Our Contact Form – Visit our website and fill out the contact form with a description of your project. Calling Our Team – If you prefer to discuss your request directly, give us a call at +66-01-234-5678. Reaching Out on Social Media – You can message us on our social media channels, and our team will respond as soon as possible. The more details you provide—such as size, colors, branding elements, and intended use—the better we can tailor a solution to fit your needs. We look forward to bringing your vision to life!

We strive to meet all customer requests but some limitations based on part availability or design feasibility may apply.

We need details about the desired size, complexity, theme, colors, budget constraints and any specific features or functions.

Designing a custom LEGO® set is a collaborative and structured process to ensure the final product meets your vision and expectations. Here’s how it works: Initial Consultation – We start by discussing your idea, purpose, and key requirements. Whether you have a clear vision or need creative input, our team will help shape the concept. Concept Development – Our designers create an initial digital design or sketch based on your specifications. Client Approval – We present the concept for your feedback and make necessary refinements. Detailed Design & Prototyping – Once the concept is approved, we finalize the digital model, source the required LEGO® elements, and assemble a prototype to test stability and design accuracy. Final Approval & Production – After the prototype is reviewed and approved, we proceed with full-scale production. Packaging & Delivery – If requested, we provide custom packaging, instruction booklets, and branded elements before shipping the final sets to you. Our goal is to deliver high-quality, fully customized LEGO® sets that align with your branding and purpose.

Send us an inquiry at jakob@ddbrick.com or book a call with us here.

Yes! Our custom LEGO® sets can be designed specifically for educational purposes, helping to teach a variety of skills and concepts in an engaging and interactive way. Here’s how LEGO® sets can be used as educational tools: STEM Learning – Teach science, technology, engineering, and math concepts through hands-on building and problem-solving activities. Business & Teamwork Training – Use LEGO® sets for corporate workshops, leadership exercises, and team-building activities. History & Architecture – Recreate historical landmarks or company buildings to provide a fun and visual learning experience. Creative Thinking & Design – Encourage students or employees to explore innovation and design thinking using LEGO® elements. Sustainability & Environmental Education – Demonstrate eco-friendly concepts with LEGO® models of sustainable cities, renewable energy, or green building designs.

Yes, sets can be designed specifically for certain age groups, considering both complexity and safety.

Production times vary depending on the complexity of the design, part availability, and order quantity. On average, it takes approximately 6 weeks from the time we receive pre-payment to complete production and prepare the sets for delivery. Larger or highly detailed designs may require additional time. We ship worldwide and offer fast shipping options such as DHL Express and UPS to ensure timely delivery. If you have a specific deadline, please let us know in advance so we can assess feasibility and explore the best shipping options for you.

Yes! Your company logo can be incorporated into a custom LEGO® design in several ways: Printed or Stickered LEGO® Bricks – Your logo can be printed directly onto LEGO® elements or applied as high-quality stickers. Brick-Built Logos – We can design a logo using LEGO® bricks in your brand colors, creating a unique and creative representation. Customized Packaging – Your logo can be featured on the packaging, instruction booklets, and inserts for a fully branded experience. Branded Minifigures – Minifigures can wear uniforms or accessories that feature your company’s branding.

We work closely with you to incorporate your branding and messaging into the set design, as well as any other specific requirements.

Yes! We offer the option to incorporate eco-friendly and sustainable LEGO® parts into your custom builds. You can choose to: Use Pre-Loved LEGO® Bricks – Opt for high-quality, carefully sorted used parts to reduce environmental impact. Exclusively Build with Recycled Pieces – Create your custom set entirely from pre-owned LEGO® elements for a fully sustainable approach. Select Sustainable Packaging – Choose eco-friendly packaging options to further enhance sustainability. If sustainability is a priority for your project, please let our team know during the design phase. We’ll work with you to find innovative and creative solutions to make your custom LEGO® gift as environmentally friendly as possible.

A LEGO® corporate gift is a custom-built set made using genuine LEGO® elements, designed for businesses and organizations to use as client giveaways, employee rewards, promotional items, or special event keepsakes. These customized creations can be tailored to reflect a company’s brand, logo, or products, offering a unique and engaging experience for recipients.

Yes! We can provide digital custom LEGO® designs (MOCs) upon request. Our team specializes in creating unique, high-quality digital models, complete with building instructions. To ensure the best results: Concept & Design Phase – We work with you to understand your vision and requirements. Test-Building – Before delivering the final design, we build the model ourselves to verify stability and functionality. Finalized Digital Files – Once confirmed, we provide detailed digital building instructions along with part lists for easy assembly. You can submit your request through our online custom request form or contact our Head Designer, Jakob, directly at jakob@ddbricks.com for more information.

A custom LEGO® set can be tailored in many ways to fit your brand, theme, or specific project requirements. Some of the key customization options include: Custom Designs & Builds – Unique LEGO® models designed from scratch to represent company buildings, products, logos, or mascots. Branded Elements – Printed or stickered LEGO® bricks featuring company logos, slogans, or special designs. Personalized Minifigures – Custom minifigures with specific outfits, branding, or accessories that match your team or theme. Special Color Themes – Selection of LEGO® elements in company colors to align with brand identity. Exclusive Packaging – Custom boxes, branded sleeves, or inserts to create a premium unboxing experience. Unique Instruction Manuals – Personalized step-by-step guides featuring company branding and messages. Limited Edition & Numbered Sets – Specially designed sets for VIP clients, corporate milestones, or exclusive events.

Yes we can replicate products or services in LEGO® form.

Once the prototype is approved, any further changes may result in additional costs and adjustments to the production timeline. The impact depends on the nature of the modifications, such as design alterations, part replacements, or custom branding updates. To discuss specific changes and feasibility, please contact your assigned project manager as soon as possible. We will do our best to accommodate your request while minimizing delays.

Our sets are perfect for corporate events, trade shows, educational purposes, employee or client gifts and much more.

Yes, there is a minimum order quantity, which varies depending on the complexity of the set and the specific parts required. As a general guideline, custom orders typically start at 50 to 100 sets. The exact minimum quantity depends on factors such as: Design complexity – More intricate builds may require higher minimums due to sourcing and production constraints. Part availability – If specialized or rare LEGO® elements are needed, the required order quantity may be adjusted. Customization level – Sets with printed elements, branded packaging, or exclusive designs may have different requirements.

While we strive to accommodate all designs, some may be limited by part availability, technical feasibility or budget.

We do our best to accommodate urgent requests, but the feasibility depends on factors such as design complexity, part availability, order quantity, and shipping requirements. Realistically, we require 4 to 6 weeks from the initial concept to final delivery. Simple designs may be completed faster if all necessary parts are in stock, while more intricate builds or large orders require additional time.

Yes, all custom designs we create for you are exclusive to your project and will not be replicated or resold without your permission. We respect the uniqueness of each design and ensure that your custom LEGO® set remains one-of-a-kind. If you require additional confidentiality, we are happy to discuss non-disclosure agreements (NDAs) or other arrangements to protect your design. If you have specific exclusivity requirements, please let us know when placing your order.

Absolutely, we specialize in creating sets based on specific themes or concepts that fit your needs.

LEGO® sets make excellent corporate gifts because they offer a unique, engaging, and memorable experience that stands out from traditional giveaways. Here’s why LEGO® is a great choice: Promotes Creativity & Engagement – Building with LEGO® encourages problem-solving, creativity, and hands-on interaction, making it more than just a passive gift. Universally Recognized & Loved – LEGO® appeals to people of all ages and backgrounds, making it a versatile gift suitable for employees, clients, and partners. Highly Customizable – Custom LEGO® sets can reflect your brand, products, or company values, offering a truly personalized experience. Collectible & Long-Lasting – Unlike disposable corporate gifts, LEGO® sets are kept, displayed, and talked about, ensuring long-term brand visibility. Fun & Unique Brand Representation – A custom LEGO® corporate gift aligns well with brands that value innovation, creativity, and engagement. Sustainability & Reusability – LEGO® bricks are durable, reusable, and can be repurposed, making them a more sustainable gifting option.

We take intellectual property (IP) rights very seriously and adhere strictly to copyright and trademark laws. Here’s how we approach IP-related projects: No Unauthorized Replication – We do not produce or sell multiple copies of sets based on licensed franchises (e.g., Star Wars, Harry Potter, Fortnite) without obtaining written consent from the IP owners. Original & Inspired Designs – We can create bespoke artistic pieces and MOCs (My Own Creations) inspired by pop culture, ensuring they remain unique and do not directly replicate protected designs. Client Responsibility – If a project involves branding, logos, or characters owned by a third party, we advise clients to obtain proper permissions before proceeding. Compliance with Fair Use – Where applicable, we ensure that designs adhere to fair use guidelines and avoid direct reproduction of copyrighted elements. Our priority is to deliver creative and legally compliant LEGO® custom sets while respecting the rights of intellectual property holders. If you have a project in mind, feel free to discuss it with our team at info@ddbricks.com.

Fill out our bulk request form, where you can specify what you'd like to order and in what quantities. Alternatively, you can contact us directly at jakob@ddbrick.com. You can also click here to get a quote (still need to build the tool) .

Yes, corporate gifts, custom sets, and bulk orders scale based on the order volume. The higher the order quantity, the lower the cost per unit becomes.

Yes! We offer both new and pre-loved LEGO® parts, providing a sustainable and eco-friendly option for your custom builds. DD Bricks is one of the largest sellers of high-quality pre-loved LEGO® parts, and we are committed to delivering top-tier quality in every order. Our pre-loved LEGO® bricks go through rigorous testing and quality checks to ensure they meet our high standards. We separate them into three quality tiers, with the highest tier being as good as new. This allows us to offer sustainable solutions without compromising on quality. If you’re looking for an eco-friendly option for your custom LEGO® project, let us know, and we’ll be happy to provide the best solution tailored to your needs.

We source our LEGO® parts through our extensive network of suppliers, both directly from LEGO® and from trusted secondary markets or partners. Parts not directly ordered from LEGO® go through rigorous testing and quality checks to ensure our high-quality standards are met. This approach also allows us to offer a wide variety and availability of parts.

Our kitting services involve assembling LEGO® sets based on client specifications, including sorting by color, size, category, or custom requirements, and providing personalized packaging to match your needs. We have a dedicated team of experts experienced in handling LEGO® kitting projects of all sizes and quantities, from small custom sets to large-scale bulk orders. Our warehouse processes approximately 2,000 kg of LEGO® parts per month, ensuring that we can efficiently manage even the most complex kitting tasks. Whether you need corporate gift sets, promotional kits, or large-scale distribution, we have the expertise to deliver high-quality, well-organized kits tailored to your specifications.

Our kitting services are highly customizable to meet your specific needs. We can handle everything from basic sorting by color, size, or category to complex assembly with detailed instructions and custom packaging. Whether you require individually packed sets, branded elements, or bulk distribution, our team can tailor the process to match your exact requirements. With extensive experience handling both small and large-scale orders, we ensure efficiency, accuracy, and top-quality results.

We provide a wide range of packaging options, from standard boxes to fully customized designs that enhance the look and feel of your LEGO® sets. Our custom packaging can include branded prints, logos, QR codes, personalized inserts, and themed designs tailored to your brand or event. Whether you need elegant corporate packaging or fun, interactive unboxing experiences, we can create a solution that aligns perfectly with your needs. Let us know your requirements, and we’ll design the perfect packaging for your custom LEGO® sets!

Yes! We offer fully customizable packaging solutions to enhance both the presentation and unboxing experience of your custom LEGO® sets. Whether you need branded boxes, custom labels, personalized inserts, or premium packaging materials, we can tailor the design to align with your brand identity and gifting needs. Let us know your specific requirements, and we’ll create a packaging solution that makes your set even more special!

These factors can cause delays, so we recommend contacting us and planning accordingly.

Shipping costs vary based on the destination, weight, and speed of delivery required.

Although we are located in Thailand we can unfortunately not ship our goods to customers living in Thailand. We operate in a Free Trade Zone and are legally not allowed to import any goods to Thailand.

You can use the tracking number sent via email to check the status of your order at https://parcelsapp.com.

Yes! We ship worldwide and offer a variety of reliable international shipping options, including DHL Express and UPS for fast delivery. For larger orders, we provide flexible shipping solutions, ranging from fast airfreight to cost-effective sea freight. We have extensive experience in handling logistics for shipments of all sizes, ensuring your custom LEGO® sets arrive safely and on time. If you have specific delivery requirements or tight deadlines, let us know, and we’ll help arrange the most suitable shipping option for your needs.

Typical shipping times are 3-5 days with DHL Express and around 20 days with Thai Post, depending on the destination. DHL Express packages are picked up daily Monday to Friday. Thai Post packages are picked up twice a week on Tuesdays and Fridays. Also be aware that shipping times do not include the processing time for picking and packing in our warehouse. Processing times are usually less than 48 hours but can also be affected by holidays or increased order volume during christmas.

Tracking numbers are send out via email automatically shortly after the order status is changed from “packed” to “shipped”. You can use the tracking number to check the status of your order on https://parcelsapp.com/en . Please be aware that parcels sometimes disappear for a while from the system when they are in transit from Bangkok Airport until they are handed over to a local shipping provider in your home country.

We accept major credit cards, bank transfers, and PayPal.

We accept multiple currencies,

Our payment process involves several steps to ensure clarity and satisfaction for all our clients. Initially, we charge a designer fee. If your order is approved, this fee will be deducted from the final price of your order. After that, a payment of 50% of the order amount is required to proceed with its execution. The final 50% is due upon delivery of the sets.

Payments can be made online through our secure checkout using Stripe, Paypal or via direct and international bank transfer.

Size of the model, complexity of the design, availability of parts, customizations options, packaging options, quantity

Please contact our customer support immediately for assistance with any payment issues.

Payments are processed through our secure payment gateway.

Custom LEGO® Sets Due to the customized and made-to-order nature of our LEGO® sets, returns and refunds are not accepted once production has begun. Each custom set is uniquely designed and tailored to individual client specifications, making it non-returnable and non-refundable. However, if there are defects, missing pieces, or quality issues, we will review the case and provide necessary replacements or corrections where applicable. eCommerce Orders (BrickLink & BrickOwl) For orders placed through BrickLink, BrickOwl, or other eCommerce platforms, we strive to ensure all LEGO® parts meet high-quality standards. If you receive parts that are damaged, below expected quality, or incorrect, we offer: Replacement of affected parts where stock is available. Refunds or store credit for any items that do not meet the described condition. To request a return or refund for an eCommerce order, please contact us within 7 days of delivery with detailed information and photos of the issue. We will assess the request promptly and provide a suitable resolution.

1. Definitions a. "We," "our," and "us" refer to DD Bricks Limited, a company registered in Thailand, with registration number 0105560165611. b. "You" or "Buyer" refers to the individual or entity placing an order with us. c. "Goods" refers to the products we supply, including but not limited to new and pre-loved LEGO® bricks and custom LEGO® sets. d. "VAT" refers to the applicable Value Added Tax rate at the time of purchase. 2. Prices and Payment a. All prices displayed on our website are exclusive of VAT, unless stated otherwise. b. Import duties, customs fees, and local taxes for international shipments are the sole responsibility of the buyer. The buyer must ensure compliance with import regulations in their respective country. c. Full payment is required before dispatch. Orders will not be processed until payment has been received and cleared. d. Prices are subject to change without prior notice, but the price at the time of order placement will be honored. 3. Sales and Delivery a. We strive to deliver orders promptly; however, all delivery times provided are estimates and not guaranteed. We are not liable for delays beyond our control. b. We do not sell products on a trial basis. Buyers must verify compatibility and specifications before placing an order. c. The delivery address provided at checkout is final. Changes to the shipping address after order placement are not possible. The buyer must ensure someone is available to receive the delivery. Once delivered, the buyer assumes full responsibility for the goods. d. If incorrect payment details are provided, order processing and dispatch may be delayed. e. The recipient is responsible for compliance with all import laws and regulations of their country. Additional customs duties, taxes, or fees may apply and are the buyer’s responsibility. 4. Warranties and Returns a. Upon receiving the goods, the buyer must unpack and inspect the order immediately. b. Any damaged, defective, or missing items must be reported to us within 48 hours of delivery. Claims made beyond this period will not be accepted, and damages will be considered the buyer’s responsibility. c. Returns and replacements are subject to our discretion and approval. Buyers must contact our support team for further instructions. 5. Amendments to Terms & Conditions DD Bricks Limited reserves the right to modify these Terms and Conditions at any time. Any changes will be published on our website and will take effect immediately. We encourage customers to review these terms periodically to stay informed of any updates. 6. Limitation of Liability a. To the maximum extent permitted by law, DD Bricks Limited shall not be liable for: i. Any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill. ii. Unauthorized access to or use of personal information or stored data. iii. Delays, interruptions, or failures in order processing beyond our control. iv. Any bugs, viruses, or malicious software transmitted by third parties through our services. v. Any errors or omissions in content related to our services. b. Our total liability for all claims arising from your use of our goods shall be limited to the total amount paid for the goods. 7. Severability a. If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

We are committed to reducing our environmental impact and actively seek to use sustainable practices, materials and innovative solutions wherever possible. This is one of the reasons why we offer integrating used parts into custom sets and have the largest inventory of used parts in the world!